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Legal services outsourcing for specialized law firms

(VOLTAR)Valdirene Laginski
Lawyer specialized in Civil and Consumer Law, partner of the law firm Fraga, Bekierman & Pacheco Neto – Advogados.

The trend of companies is to outsource legal services to law firms specialized mainly in mass litigation, in order to reduce costs.

Currently, there is a significant increase in lawsuits, especially those related to damages covered by the Civil and Consumer Law. Therefore, law firms specializing in this segment have become vital to companies, because these offices have specialized teams. They are trained to work in this area. The law firms seek to appease relations and achieve important agreements with the least cost to business.

It is important to mention that compensation for moral damages, especially regarding consumer relations, has been increasing significantly and has become a serious concern to companies that operate in this area. Therefore, specialized firms have begun to play an important role for corporations.

Outsourcing should be done cautiously, always after a careful review of the structure and profile of the professionals who will perform the work. It is not enough to have good coaches, but they must have an outstanding profile as good negotiators.

Contractors should be familiar with the corporate culture, products and services offered by the corporation and maintain an open channel for communication to analyze each individual situation. Companies should provide all means for the outsourced companies to represent them well.

Companies operating domestically should always serve as a center for operations and services, also maintaining a network of partners and/or correspondents in all parts of the country, since this may impact the overall costs.

This preference results from the need to centralize and work with firms that can be the source of information and correspondence, especially when it comes to foreign companies, since the skills of the foreign languages can be very relevant. It is also noteworthy that this preference ultimately brings all responsibility to the office coordinators.

Law firms that have an interest in engaging in mass litigation services must have an organizational structure that keeps the demand under control and a staff with qualified professionals, as well as strong technical and communication skills.

Consumer demand in general and the role of the specialized firms are very positive because the outsourced professionals are not involved emotionally with the situation and the agreements tend to be more effective.

In such situations, success is greater because the consumer feels well respected and is likely to maintain a good relationship with the business.

Here are some important aspects to be considered by firms that want to specialize in providing such services for companies interested in outsourcing:

a) Have professionals with expertise, commitment and trading profile;
b) Valuation of the claims or demands in a way that it will not exacerbate the problem, even if the complaint may seem petty, technically speaking, for the plaintiff it is very important;
c) Use of a suitable language will have a tremendously positive impact on communication with the consumer.

Companies interested in outsourcing their services should pay attention to these details because a team with leadership traits will surely meet their needs and will greatly assist in reducing costs, mainly indemnifications.

The role of law firms is not just to solve problems when they have already occurred, but to help companies prevent them. Therefore, it is necessary to maintain a good partnership with the clients and to protect their needs.

Care is essential in outsourcing specific legal services, especially when there is a large demand. A team that is unable to act and react may aggravate the situation and, consequently, increase the bottom line costs to the business.

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